Frequently Asked Questions
How long will my order take to arrive?
For information concerning our shipping times , please visit our "Shipping and Handling" page.
How can I track the status of my order?
Keeping you updated is our priority! Once your order has been shipped, we will send you an email notification containing your tracking number. With this tracking number, you can easily track the status of your order at any time.
Can I modify or cancel my order?
Absolutely! You have the flexibility to make changes or cancel your order within a 24-hour window. Please ensure to contact us within this time frame, and we will be happy to assist you with any modifications or cancellations to your order.
Can I request an exchange for my order?
We apologise, but at this time, we do not offer an exchange service. However, if you wish to return your order, we are more than willing to assist you with returns and refunds. Please contact our customer support team for further guidance on processing a return.
Do I need to create an account in order to place an order?
No, it is not required to create an account. We offer the option to place an order as a guest. However, we highly recommend creating an account as it provides added benefits. By creating an account, you can easily track and review your purchases from your personalised account dashboard, offering you a more convenient shopping experience.
What is the origin of the shipments?
Our shipments originate from our partnered factories located in various locations. Therefore, if you order multiple items, please anticipate that they may be shipped separately as different factories specialise in different areas of manufacturing.